# IT Support Tech II - **Company:** Apollo Technical LLC - **Location:** Southlake, TX, US - **Employment type:** FULL_TIME - **Job ID:** 595549061821532 - **Posted:** 2026-09-11T15:24:42+00:00 - **Apply:** https://www.apollotechnical.com/job/it-support-tech-ii/ ## Description **Apollo Technical has an Immediate need for an IT Support Tech II in the DFW area.** **Duties:** - Provide professional technical support for employees - Troubleshoot Windows laptop and desktop hardware and software issues - Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office - Prepare, configure, deploy, and replace Windows computers and mobile devices - Support devices managed through Microsoft Intune - Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID - Troubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issues - Support remote employees using remote access and support tools - Support company-managed Android and iOS devices - Assist with endpoint security, device compliance, and Microsoft Defender-related issues - Install and troubleshoot printers, monitors, docking stations, and other peripherals - Maintain accurate ticket notes, technical documentation, and equipment records - Assist with IT deployments, hardware refreshes, and other technology projects - Escalate complex issues when appropriate **Job Description:** - Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues - Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issues - Install and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardware - Create, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environment - Perform basic wired and wireless network troubleshooting - Support remote employees and devices using remote access tools and VPN connectivity - Create and manage Active Directory user accounts and security groups - Perform system backup and restore files on computers during repairs and replacement computer deployments - Develop, document, and effectively communicate job processes, procedures, and ticket resolutions - Organize equipment, supplies and paperwork - Perform all other duties as assigned **Requirements:** - Technical Degree with Certification preferred - 3-5 years relevant work experience - Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.) - Knowledge of computer networking, terminology, and methodology - Strong communication, analytical and problem solving skills - Effectively prioritize and organize multiple projects at one time with strong attention to detail - Ability to successfully meet deadlines - Ability to lift up to 40lbs - Ability to communicate and work well with other departments **What We’re Looking For** 3–5 years of relevant IT support, desktop support, or systems support experience - Strong Windows 10/11 troubleshooting skills - Experience supporting Microsoft 365 applications - Working knowledge of Active Directory and Microsoft Entra ID - Microsoft Intune experience strongly preferred - Experience supporting Android and iOS devices - Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshooting - Experience troubleshooting computer hardware, printers, and peripherals - Strong customer service, communication, and problem-solving skills - Ability to manage multiple priorities and document work accurately - Ability to work independently and collaboratively with other teams - Ability to lift up to 40 lbs. - Bilingual in Spanish is a plus, but not required.